Americas

How to apply Applicants are invited to send their resumes by email to the attention of: Human Resources – career.americas@airwidesolutions.com or by fax: 450-646-5502

While we appreciate all responses, only candidates selected for an interview will be contacted.

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R&D Sustaining Specialists, Intermediate & Senior

Montreal (Longueuil), Quebec

Company Overview

Airwide Solutions is the leading provider of next-generation mobile messaging and wireless internet infrastructure, applications and solutions. Its products help more than 140 wireless operators worldwide drive mobile messaging usage and revenues and enables them to leverage multiple delivery channels and next-generation infrastructure in new and more powerful ways. With a history of industry firsts – including the first text message ever sent, the introduction of the first SMS router, the first A2P MMS push gateway and mobile service control which enables mobile context, personalization and profiling – the company continues to pioneer new technologies. Airwide Solutions has one focus: To enable operator revenue to keep pace with the burgeoning consumer-driven mobile messaging and wireless internet market.

Duties and Responsibilities:

Analyse and investigate calls escalated by the Customer Support and Deliveries teams.
Perform diagnostics and troubleshooting.
Liaise with other teams and third-party software suppliers to ensure the timely resolution of technical issues.
Produce and test code revisions to fix bugs found in live versions of the code.
Document, test and release new revisions of software to local offices.
In response to customer Change Requests, develop new product features from initial design to final testing and release.
Produce and maintain software tools related to the technical support, monitoring, installation or testing of Airwide Solutions’ software products.
Assist in the improvement and maintenance of both technical and non-technical procedures, and ensure that technical information is made available to other staff
Perform peer code reviews
Other duties and assignments as required and agreed upon.

Qualifications & Experience - Intermediate position

Essential:

Minimum of University degree in Engineering, Computer Science or Telecommunications and at least 3 years’ related experience.
Extensive knowledge of SS7, mobile telecommunications, GSM, IS41
Solid experience in C programming
Experience integrating with industry standard protocols, e.g. TCP/IP, SMPP, COPS
Working knowledge of LDAP databases
Working knowledge of Unix (Linux and/or Solaris), including installing and configuring products to run on Unix-based systems, troubleshooting applications running on Unix and scripting.

Desirable:

Experience with real-time development
Knowledge of configuration management tools, preferably to include CM Synergy, ClearCase and ClearQuest
Knowledge of Cloudmark security products

Qualifications & Experience - Senior position

Essential:

Minimum of University degree in Engineering, Computer Science or Telecommunications and at least 5 years’ related experience
Expert in data warehousing, ETL and MySQL databases
Solid knowledge of OO concepts and C++ programming
Experience in Java and Perl
Working knowledge of Unix (Linux and/or Solaris), including installing and configuring products to run on Unix-based systems, troubleshooting applications running on Unix and scripting.

Desirable:

Knowledge of Talend and Jaspersoft products
Experience with development of web interfaces, GUIs and HTML
Knowledge of ClearCase and ClearQuest

Skills and Competencies

Quick learner
Excellent troubleshooting skills
Strong programming skills within Unix environment.
Motivated self-starter and able to work with minimum supervision.
Must possess excellent time management, organisational and communication skills.
Flexible attitude to working in a cross-functional and multicultural organization.
Customer oriented.
Ability to work under pressure