Asia

To apply for this position, please send your resume with a cover letter stating your interest: careers.asia@airwidesolutions.com

Operations Engineer

Location: This role is based in Bangkok and reports to the Sydney Operations Manager

Duties and Responsibilities

Initial analysis and investigation of calls assigned by the team leader, ensuring that calls are dealt
with in the required SLAs and that customer satisfaction is maintained.
Escalating calls that cannot be progressed with the team leader and to the sustaining support
team.
To ensure that customers are kept informed of the status/progress of calls.
Restoration of service after a service affecting problem.
Applying and releasing configuration changes to customer systems.
Releasing new revisions of software to customers
To provide on-the-job training based on their areas of expertise to other members of the team as
required.
To assist in the improvement and maintenance of both technical and non technical procedures,
and to ensure that technical information is made available to other team members.
Installing, configuring and testing one or more systems
Problem troubleshooting, system enhancement, performance tuning
Carry out operational acceptance testing in house/on site
Writing technical procedure documents
Installation & integration of hardware, software and cabling
Configuring the system according to customer environment and their requirements
Understanding customer's operational and technical requirements and translating them to a
system solution
In the event a defect in a product is found, the engineer is responsible for documenting the defect
and communicating the problem priority to the necessary levels of management, and, together
with the sustaining team, providing the customer with a solution.
The engineer may be required to travel to a customer locations (nationally/internationally) for
system installations and any other project related activities.

Qualifications & Experience

Essential:

3 years knowledge of telecommunications, products and protocols (Java, SMPP,TCP/IP, HTTP, MM7)
3 years knowledge of the basics of GSM networks
3 years knowledge of SMS and MMS products.

Desirable:

Degree in the Telecommunications sector or computer science

Skills and Competencies

Working knowledge of UNIX and Linux including installation and configuration of products.
Troubleshooting applications.
Experience working with diverse communication protocols.
Flexible attitude to working in a cross-functional and multicultural organization.
Able to manage stress effectively.
Must possess excellent time management, organizational and communication skills.
Bilingual - Thai and English
Motivated self-starter and able to work with minimum supervision.
Customer oriented.
Sharp quantitative and analytical skills.