Europe

To apply for this position, please send your resume with a cover letter stating your interest: career.finland@airwidesolutions.com

Delivery Project Manager

Location: Pihatörmä 1, Espoo, Finland

Duties and Responsibilities

The activities which the Project Manager will undertake are as follows;

Day-to-day management of the allocated projects, which includes

Liaising with the Programme Manager regarding projects and issues
Management of the customer in relation to day to day project activities
Responsibility for project set up and planning, including the identification and management of risks
Initiating the purchase of third party products with the Logistics co-ordinator
Identifying the appropriate resources for the project
Progressing project according to the agreed plans, reporting progress as appropriate
Discussing and progressing issues, including technical issues with the customer
Co-ordinating technical support for the project
Liaising with other departments for assistance where appropriate
Financial management of projects
Ensuring that work is carried out in accordance with the current procedures and responsibility for the quality control for the project

Time management of engineers working on own projects, within agreed allocations, including completion of end of project reviews
Identification and implementation of any process improvements or changes required in the deliveries quality system
Assisting with the bid process by providing input into the estimating process or reviewing bids
General reporting on project progress

Qualifications & Experience

Essential:

Knowledge of the Mobile Network environment
Experience of managing IT delivery projects to external customers
Proven Customer Management skills
Strong management and leadership skills
Demonstrates the ability to multi-task (several projects managed at one time) and to meet deadlines
Proven ability to work in a structured environment and to quality standards
Trained in a recognised project management methodology

Desirable:

Knowledge of Messaging products and associated technology
Experience of managing Telecoms IT delivery projects
Knowledge of Airwide Solutions products
Knowledge of MS Project
Experience of coaching less experienced engineers to help develop both their technical knowledge and process knowledge

Skills and Competencies

Ability to understand the technical aspects of the project
Well organised, able to plan work, monitor it and keep records up to date.
Able to meet deadlines and deliver to projects to budget
Drives for quality, works to get things right first time
A logical thinker with proven problem solving and decision making skills
Self reliant and self motivated - ability to work individually with little supervision, but flag up issues promptly
Ability to work under pressure and respond constructively
Adaptable and flexible – a “can do” attitude
Able to multi task
Have good customer handling skills – be able to build up a customer’s confidence
A quick learner
Good spoken and written communication skills, an active listener
Team worker who demonstrates strong leadership and motivational skills
Patient, shows tact, diplomacy, integrity
Good written and oral communication skills
Commercial awareness
A good awareness of other cultures
Prepared to work additional hours when required by the demands of projects

Special Features

Travel to customer sites may occasionally be required (for instance when a customer requires a face to face project start up meeting)

Project Information

Delivery Projects are operational projects. They involve the installation or upgrade of one or more of the Airwide Solutions products that have been released to operations from the R&D division of the company following the completion of testing and productisation.

Delivery projects involve often customized software development to enable the required functionality within the customer environment. While customized development is managed as part of development activity, Delivery Project Manager needs to be managing possible customer facing aspects of the development phase ensuring the deliverables will be satisfying customer needs. Such aspects are for example requirement clarifications and changes of scope during customized development.

Systems are sold on hardware configurations pre-defined by the platform manager and purchasing of that hardware is carried out via our supply logistics co-ordinator from established suppliers. The delivery services manager allocates resources to projects from the pool of engineers. On completion of a delivery project, the system is handed to support and support management take responsibility for the system.

Installation projects
The delivery engineer will install the third party products and the Airwide Solutions software products on the purchased hardware and configure it according to the customer requirements. (This is at Airwide Solutions office or on occasions at the customer site). Once the system has been shipped to site, the standalone acceptance tests are run and then the system is integrated within the network, other Airwide Solutions systems and other interfaces as appropriate.

Upgrade projects
These involve moving a customer from one version of our products to a later version. This may involve adding additional hardware. The project manager will be involved in agreeing the technical upgrade process and the engineer will then prepare a detailed upgrade plan in line with this. The engineer will prepare and configure the updated version of the product and install the new software on site according to the pre-agreed upgrade plan. Testing will then be carried out to verify the new software.

Both types of project require the project manager to have a high level technical understanding of the products at both the functional and operational level. This allows technical discussions regarding the various the configuration options and the impacts of those options. It also allows the right technical input to be obtained from other departments when necessary. A technical services team are available to provide more detailed technical information and support to the project team when required.