Europe

To apply for this position, please send your resume with a cover letter stating your interest: career.finland@airwidesolutions.com

Deliveries Engineer

Duties and Responsibilities

Verification of the intended customer use-case, business logic and traffic flows
Off-site preparations of the installation environment
On-site product installation, configuration, integration and acceptance testing support
Build good communication and trust with customer
Agree day-to-day activities with the customer (e.g. specifications, task scheduling)
Documenting the customer solution (operation & maintenance guide)
Production system troubleshooting
Customer and partner training
Improve solution delivery practices and processes
Feed improved productization and feature initiatives back to delivery architects, product management and R&D

Qualifications & Experience

CV’s will be reviewed against this criteria:
Minimum of 3 years hands-on experience on high-technology software products and customer care
Degree in Telecommunications, Computer Science or related area
Understanding of the operating environment and requirements of mobile operators
Preferably experience in Value Added Service domain (SMS/MMS/WAP)

Skills and Competencies

Positive attitude, initiative, team spirit
Customer Service spirit and drive for generating customer satisfaction
Deep knowledge of mobile VAS platforms and IT systems, especially SMS/MMS/WAP
- Knowledge of standards and technologies related to mobile data services and knowledge of Internet standards and protocols
- Basic knowledge about SMS & MMS protocols
- Good knowledge about HTTP-based messaging
- XML
- Understanding of concepts like SOAP & WSDL
- Unix administration (Solaris, HP-UX and Linux) and system logfile troubleshooting skills
Basic knowledge about TCP/IP networks
Database skills (installation and management, SQL)
Programming skills (shell scripts)
Excellent technical professionalism & work quality
Good communication and interpersonal skills
Ability to work independently in a multi-cultural, geographically scattered organization
Experience in providing technical pre/post-sales service to clients within the telecommunications market (ideally mobile)
Passion to keep promises and deadlines, and to generate quality results

Special Features

The position is based in an European location and the person should have the capability an
Willingness to travel is required (100-200 travelling days per year)
Fluent English